Hello, I’m Bilel Arfaoui.

IT graduate. Technical specialist.

Focused on network hardening and security monitoring, currently completing a Master’s in Cybersecurity and running a hands-on home lab.

Get in touch View experience

Based in Nabeul, Tunisia

2023 →

Technical Specialist at epay

Professional roles

Certifications

Languages spoken

About me

IT support and cybersecurity

At epay, I work as a Technical Specialist. I hold a Bachelor’s degree in IT from ISET Nabeul and use my home lab to practice systems administration, networking and security monitoring.

I’m completing a Master’s in Cybersecurity at Leaders University in Nabeul and seeking an end-of-study project. My experience includes virtualized infrastructure, automated deployments and technical support for international environments.

Education

Master in Cybersecurity — Leaders University, Nabeul (in progress)

Bachelor in IT — ISET Nabeul (2020–2023)

Languages

Arabic (Native) · English (Fluent) · French (Proficient) · German (Basic)

Experience

Where I’ve worked.

Aug 2023 – Present

Remote

Technical Specialist — epay

Diagnose complex technical issues and provide rapid, specialized support for MEA regional clients.
Resolve software and operational inquiries in professional English with high efficiency.
Maintain systems stability and resolve client issues promptly to keep client operations running smoothly.

Mar 2023 – May 2023

Hybrid

Systems & Infrastructure Intern — Tunisair

Deployed a highly available virtualized pre-production environment for an Operational Center using VMware vSphere and Windows Server.
Automated custom Windows image captures and silent installs with PowerShell, MDT and WDS.
Hardened network infrastructure with pfSense, WSUS patching and Zabbix monitoring.

Jan 2022 – Feb 2022

Hybrid

DevOps & Monitoring Intern — Medis

Implemented an end-to-end Grafana monitoring solution with InfluxDB for server health and metric tracking.
Deployed Telegraf plugins, Loki log aggregation and Promtail shipping agents.

Aug 2021 – Sep 2021

Hybrid

Software Development Intern — Netinfo

Participated in building an intelligent chatbot using the Django web framework.
Integrated PyTorch, NumPy, NLTK and ChatterBot for automated natural-language responses.

Projects